Privacy Policy

  1. WHO WE ARE 

Neptune Bio-Innovations is an Australian company established in 2008. We are all about science, technology, and innovation. It all started with an interest in research, specifically in the area of health and wellness. Today, NBI (Neptune Bio-Innovations) is proud to be known as an innovative Australian company, not only here, but also in other parts of the globe, especially in the Middle East and North America. 

PLEASE REVIEW THIS POLICY CAREFULLY. When you submit information to or through the Website (as defined below), you agree to the collection and processing of your information as described in this Policy. By using the Website, you accept the terms of this Policy to our collection, use, disclosure, and retention of your information as described in this Policy.


Neptune Bio Innovations Pty Ltd (NBI) respects your right to privacy and is committed to protecting your personal information. This Privacy Statement outlines how Neptune Bio Innovations Pty Ltd (NBI) collects, uses, and manages your personal information.

We respect the importance of your privacy and that you have a right to make your own choices about how your personal information is collected and used. We acknowledge that when you provide your personal information, you do so trusting NBI and unless you directly give NBI consent to do otherwise, NBI will only collect and use your personal information under this Privacy & Cookies Policy.


We may obtain information about you from various sources. We may collect information when you purchase product(s) from us, on our website located at, and on any other websites we operate, including (Heart salt, Biolyte, and Uricil) as part of the buying and selling process, we collect the contact information that you provide to us, or via our social media pages, or if you contact us by telephone or e-mail. 

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system. When you visit our website or our social media pages, we may also collect certain information about your device or usage by automated means, including using technologies such as cookies, and web server logs.

3.1. Information you provide 

You may choose to provide information to us in several ways, such as when you participate in an offer or promotion when you make a purchase on our website or in our authorized stores, or via our social media pages. If we ask for your personal information for a secondary reason (email marketing, blogs subscription, promotions), we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

The types of information you may provide to us include:

-Contact information (such as name, postal address, email address, mobile or another phone number)

-Age and date of birth


-Payment and location information (such as your delivery address and billing address)

-Purchase history

-Account information (e.g. user ID)

-Product preferences and feedback

-The content you provide (such as photographs, reviews, articles, survey responses, and comments)

-Information provided to us through social media networks when you visit our social media pages (such as your name, profile picture, likes, location, friend list, and other information made publicly available by you on the social media network)

How do I withdraw my consent?

If after your opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, at any time, by contacting us at and a team member will help you with the inquiry.

3.2. Your Rights and Choices

We offer you certain choices in connection with the information we collect from you. 

If after your opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information. To update your preferences, please contact us at and a team member will help you.


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. For more insight, you may also want to read Shopify’s Policy here -

5.1. Payment

We use Stripe and PayPal for payment, analytics, and other business services. Stripe and PayPal collect identifying information about the devices that connect to their services. Stripe and PayPal use this information to operate and improve the services it provides to us, including fraud detection. You can learn more about Stripe and its privacy practices here: You can learn more about PayPal and its privacy practices here:

Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 


We may use third-party web analytics services on our website such as Google Analytics, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. If you would like to opt out from the use of your information by Google Analytics, you may use Google’s Analytics opt-out browser add-on designed for this purpose.

Remember that certain providers may be in or have facilities that are in a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy.

6.1 Third Party Websites (Links)

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. These other websites may have their own privacy policies and terms and conditions that are not governed by this Policy. We are not responsible for the privacy practices, or the content of any website(s) owned and operated by any such third parties.

Any links from this Website to other websites, or references to products, services, or publications other than those of NBI, do not imply the endorsement or approval of such websites, products, services, or publications by NBI.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

7.1. Access and correct your information

You have the right to request access to, or corrections of, any personal information which we hold about you. We will respond to all access or corrections requests promptly and in accordance with applicable laws. If you would like to make an access or correction request, please contact us at and a team member will help you with your inquiry.


We use technologies, such as cookies, to customize content and advertising, provide social media features, and analyze traffic to the site. We also share information about your use of our site with our trusted social media, advertising, and analytics partners. Use of Google Ads, Google Analytics, and Facebook Ads may result in information such as age, gender, and interests being collected. Information will be used or disclosed to better understand users and identify experience and interaction improvement. Here is a list of a few of the cookies that we use. We’ve listed them here so you can choose if you want to opt out of cookies or not.

In conjunction with obtaining information through cookies, our web servers may log details such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone in which your device is located. The web server logs also may record information such as the address of the web page that linked you to our website and the IP address of the device you use to connect to the Internet.


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


You can at any time tell us if you would like to: access, correct, amend, or delete any personal information we have about you. Register a complaint, or by contacting us at

How to Contact Us

To contact us in relation to you information you have provided to us, to send us general inquiries, to contact us in relation to this Policy and how NBI processes your personal information, or if you have any questions on any privacy issues concerning NBI, you may contact us via our website or postal mail as follows:

Website "Contact Us" tab

Visit our contact page

Under “General Enquiry” or “My Personal data”

You may also contact us using the details above if you believe we have not complied with this Policy or have breached our privacy obligations under applicable law. Please provide as much detail as possible, so that we can fully investigate your complaint. We will treat all complaints seriously and will endeavor to respond to you as soon as possible.

Neptune Bio-Innovations will always keep your data safe and secure.

- Updated July 2022